FAQS

Where is the Catford Gin Festival?
Catford Broadway Theatre, Catford Rd, London SE6 4RU

When is it being held?
Friday 5th October 2018 – Evening Session – 6pm – 11pm
Saturday 6th October 2018 – Afternoon Session – 12pm – 5pm
Saturday 6th October 2018 – Evening Session – 6pm – 11pm
Sunday 7th October 2018 – Afternoon Session – 12pm – 5pm

What is included with my ticket?
Each ticket includes admittance to the event for one person
a festival glass
a festival guide
access to gin talks
tasters of all the gin available

What happens when I arrive?
On arrival you will be given a branded gin glass and a festival guide telling you all about the gins at the festival.

Gin brands will be able to sell bottles and full G&T’s from their stands with no need for tokens.

Do I have to bring ID?
As this is an 18+ event you may be asked to show ID (Passport, Driving Licence or PASS Card).
If you are unable to provide ID, you will not be admitted into the festival even with a valid ticket.
Do the tickets have to be in my name for me to use them?
No, the name on the tickets doesn’t affect who can use them.
I can no longer attend the event, can I get a refund?
Yes, we can give a full refund up to one week before the event. Please note, we are only able to refund tickets purchased through Eventbrite. If you have purchased any tickets through a 3rd party provider, the Catford Gin Festival not in any way liable for your purchase. Please contact the 3rd party with any refund request.
Can under 18’s attend the festival?
No. The festival is strictly 18’s
Can I bring animals to the festival?
Dogs and other animals are not permitted with the exception of service animals

Will there be food at the event?
Yes, there are food and snacks available to purchase at the festival including vegetarian options.
Will there be seating?
The festival is a standing event. Some seating will be provided but is not guaranteed for every attendee.
Where do I buy taster tokens from?
Tokens can be purchased at the token booth on entry to the festival that will accept both cash and card
Can my tokens be refunded?
Unused tokens cannot be refunded.
Is re-entry permitted?
Yes, re-entry is permitted within the allocated session with valid wristband.
Do I need to print out my tickets for the event?
Unless you have an account for the Eventbrite mobile app then you will need to print out your tickets sent to you in the confirmation email when you purchased the tickets.
Do you send out paper tickets?
No, tickets are sent to you through an Eventbrite confirmation email.
I haven’t received my confirmation email, what should I do?
Please contact us we can re-send the confirmation email to you. If you still don’t receive the email it may be in your junk or spam folder. We ask that you check all ticket details are correct before purchasing your ticket through Eventbrite, as these cannot (with the exception of email address) be amended once the ticket has been processed.

Terms & Conditions
The Catford Gin Festival reserves the right to carry out photography and/or video recording at their events for publicity purposes and to reproduce images and footage on our website. By entering into this agreement, you agree that the Catford Gin Festival and any party authorised by the Catford Gin Festival may use such images in perpetuity and in any format whatsoever. You further agree that copyright in these materials is owned by Catford Gin Festival
The current smoking legislation regarding smoking in public places applies at all of our festivals.
The use of e- cigarettes is not permitted at our festivals except in designated smoking areas.

Please be aware that for your security, we may on occasion conduct bag searches on entry to the festival.

To ensure that everyone can have an enjoyable experience, we reserve the right to refuse admission to disruptive or aggressive attendees even if a valid ticket is produced. No refund will be issued in this case. Only alcohol purchased from Catford Gin Festival may be consumed within the event.

Only food purchased at Catford Gin Festival may be consumed within the event.

It is the attendees’ responsibility to take care of their festival. In the case of breakage, glasses will only be replaced at the retail price of £5.00 each.

It is the attendees’ responsibility to take care of all personal items. The Catford Gin Festival will not be held responsible for any loss, theft or damage to personal belongings.